MDL Restoration recently completed a water damage mitigation project for a residential property affected by a toilet overflow. This case study highlights MDL Restoration’s attention to detail and focus on protecting the homeowner’s property while providing swift and effective restoration services.
Client Situation
A homeowner contacted MDL Restoration after experiencing a toilet overflow that leaked through the ceiling into the living room below. The water damage required immediate attention to prevent further issues and ensure the safety of the affected areas.
MDL Restoration’s Approach to Water Damage Mitigation
MDL Restoration promptly arrived at the property and implemented a comprehensive plan to mitigate the water damage while prioritizing the homeowner’s belongings and satisfaction:
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Inspection and Furniture Protection:
- The team inspected the damage caused by the overflow in the bathroom and living room.
- Before beginning any work, MDL Restoration covered the furniture in the living room with plastic to protect it from debris or additional damage during the mitigation process.
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Bathroom Mitigation:
- Removed the sheet vinyl flooring in the bathroom to access and dry the affected subfloor.
- Took out the warped vanity to prevent mold growth and prepare the area for replacement.
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Living Room Ceiling Mitigation:
- Carefully cut out the wet and damaged drywall from the living room ceiling.
- Covered the opening in the ceiling with plastic to prevent debris and dust from spreading into the home.
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Customer Communication:
- Throughout the process, MDL Restoration kept the homeowner informed, ensuring they understood the steps being taken to mitigate the damage.
Outcome
MDL Restoration’s prompt response and thorough mitigation work successfully addressed the water damage caused by the toilet overflow. The homeowner’s furniture and belongings were protected throughout the process, and the damaged areas were prepared for future repairs. The homeowner expressed satisfaction with both the team’s timely response and the quality of their workmanship.
Customer Feedback
The homeowner was pleased with MDL Restoration’s attention to detail, professionalism, and care for their property. They appreciated the team’s efforts to protect their furniture and ensure the home was safe and clean after the mitigation process.
Conclusion: Complete Water Damage Restoration in Burlington, NJ Home
This case study demonstrates MDL Restoration’s expertise in water damage mitigation and their commitment to delivering high-quality service with attention to customer needs. By protecting the homeowner’s belongings, addressing the immediate damage, and preparing the affected areas for repair, MDL Restoration provided a seamless and stress-free experience. The successful mitigation project reinforces MDL Restoration’s reputation as a reliable restoration partner for homeowners in Burlington, NJ and throughout thePhiladelphia Metropolitan Area.