MDL Restoration recently completed an emergency water damage mitigation project for a residential property in Newtown, PA. This case study highlights the responsive and comprehensive approach taken by MDL Restoration to address significant water damage caused by a leaking hose bib, ensuring the homeowner’s satisfaction and future collaboration.
Client Situation
The homeowner discovered that their basement flooring was soaked due to a leaking hose bib, causing extensive water damage to the carpet and padding. Immediate action was needed to mitigate the damage and prevent further issues.
MDL Restoration’s Approach
MDL Restoration responded promptly to the call, implementing a detailed plan to mitigate the water damage and coordinate necessary repairs:
- Immediate Response and Assessment:
- The team arrived on-site right away to assess the extent of the water damage.
- Identified the leaking hose bib as the source of the problem.
- Water Damage Mitigation:
- Carpet and Padding Removal: The team tore out all the wet carpet and padding to prevent further water damage and mold growth.
- Drying Equipment Deployment: Industrial-grade drying equipment was set up to thoroughly dry the affected areas, ensuring all moisture was eliminated.
- Antimicrobial Treatment: The treated areas were applied with antimicrobial solutions to prevent mold growth and ensure a safe environment.
- Plumbing Repair:
- Coordinated with a professional plumber to install a new hose bib on a Saturday, ensuring the repair was completed promptly to prevent further leaks.
- Insurance Coordination:
- Worked closely with the homeowner’s insurance company to ensure that all mitigation and repair costs were covered.
- Provided detailed documentation and communication to facilitate the insurance claim process.
Outcome
MDL Restoration’s swift and effective actions successfully mitigated the water damage in the basement, leaving the area dry and treated to prevent mold growth. The prompt plumbing repair and coordination with the insurance company ensured that the homeowner experienced minimal disruption and financial burden.
Customer Feedback
The homeowner was extremely satisfied with the professionalism, efficiency, and thoroughness of the work performed by MDL Restoration. Appreciating the smooth handling of the insurance claim and the quality of the mitigation work, the customer plans to continue working with MDL Restoration for the subsequent repair phase.
Conclusion
This case study underscores MDL Restoration’s expertise in handling urgent water damage cleanup situations with a focus on comprehensive mitigation, prompt repairs, and seamless insurance coordination. By addressing the immediate water damage and ensuring future repairs are covered and managed, MDL Restoration provided peace of mind and high-quality service to the homeowner. The successful basement water mitigation in Newtown, PA, demonstrates MDL Restoration’s commitment to excellence and reliability, reaffirming their reputation as a trusted restoration partner in the Metro Philadelphia area.